LIAM PHAM

Junior Barista | Hospitality All-Rounder

Adelaide, AU.

About

Highly motivated university student with proven expertise in hospitality, customer service, and espresso operations, eager to leverage strong communication and leadership skills to excel as a Brand Ambassador. Adept at creating exceptional customer experiences and passionate about representing premium brands, I am committed to driving engagement and contributing to Nespresso's brand excellence.

Work

Taste Baguette

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ALL ROUNDER

North Terrace, SA, Australia

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Summary

Provided comprehensive hospitality services, including expert coffee preparation and efficient customer engagement in a high-volume cafe environment.

Highlights

Delivered friendly and efficient customer service in a fast-paced environment, contributing to positive customer experiences and repeat business.

Expertly operated espresso machinery, preparing high-quality coffee efficiently during peak service periods, ensuring consistent product standards.

Maintained beverage quality and consistency through precise milk steaming techniques, upholding brand reputation for excellence.

Accurately handled all POS transactions and cash, ensuring financial integrity and smooth operational flow.

Proactively managed stock levels to support seamless service delivery during busy periods, minimizing disruptions and ensuring product availability.

Volunteer

General Councillor

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Student Representative Council

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Represented student interests and collaborated with a diverse team to address key concerns and contribute to decision-making.

Highlights

Represented student interests effectively, contributing to crucial decision-making processes that impacted the broader student body.

Collaborated with a diverse team to proactively address and resolve student concerns, enhancing overall student welfare.

Developed and applied strong communication and problem-solving skills to mediate discussions and achieve positive outcomes for student initiatives.

President

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Adelaide University Vietnamese Association

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Led and coordinated all club activities and events, fostering community engagement and managing a dedicated team.

Highlights

Spearheaded the planning and execution of numerous club activities and events, significantly increasing member participation and engagement.

Managed and delegated responsibilities to a team, ensuring efficient event coordination and successful outcomes.

Organized impactful events that successfully engaged members and built a strong community within the association.

Education

ADELAIDE UNIVERSITY

Adelaide, SA, Australia
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Bachelor Applied Data Analytics

Languages

English

Vietnamese

Certificates

BARISTA LEVEL 1 & FOOD SAFETY TRAINING

HG Coffee School

RESPONSIBLE HANDLING OF ALCOHOL (RSA)

William Angliss Institute

Skills

Customer Service & Communication

Direct customer service, Interpersonal communication, Customer engagement, Relationship building, Brand advocacy.

Cash Handling & POS System

Cash handling, POS system operation, Transaction processing, Accuracy.

Espresso Machine Operation & Milk Steaming

Espresso machine operation, Milk steaming, Beverage preparation, Quality control, Product knowledge (coffee).

Latte Art

Basic latte art, Presentation skills, Attention to detail.

Teamwork & Multitasking

Team-work, Multitasking capabilities, Collaboration, Time management, Adaptability.

Food Safety & Hygiene

Food safety awareness, Hygiene standards, Compliance.

Leadership

Leadership, Team management, Delegation, Event coordination, Strategic planning.

Problem-Solving

Problem-solving skills, Decision-making, Conflict resolution.

Event Management

Event organization, Community building, Stakeholder engagement.